We want you to love the products that you buy from us. In case you have concerns related to your purchase, within 7 days of order delivery reach us at order@ecoveya.com or call us on +91 9925234106.

If 7 days have gone by since your receipt of goods, unfortunately, we can’t offer you a refund or replacement.

Returns Policy:

We do not accept returns on any products because:

We wish to keep our carbon footprint in check
Fragile products gets damaged over the course of return process
If our product do not match your needs and if it is your first order with us, reach out to us within 7 days of order delivery and we will refund the amount equivalent to your order value.

Refund Policy:

All refunds will be processed only after internal quality checks. For any refund request, Please attach a picture of the delivered product along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket.

If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us.

All refunds will be processed to the original mode of payment only EcoVeya/Capermint is not liable to process any refund if the request is initiated after 7 days of delivery.

We will also notify you of the approval or rejection of your refund within 5 working days of receipt of your proof of delivery.

We will issue either a full refund or a partial refund based on the issue and also as per your request.

Replacement Policy:

A request for replacement must be initiated within a maximum of 7 days from the day of delivery and will only be accepted in case If you received a damaged item, wrong product or missing units or accessories in your order.

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable


If the product is out of stock or a replacement cannot be issued, a full refund will be provided.

Cancellation Policy:

All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.

Email us at order@ecoveya.com or WhatsApp at +91 9925234106 for cancellation request. Your entire order amount will be refunded immediately.

Under what conditions replacement/cancellation requests will not be accepted:

The replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 7 days from the date of delivery.
The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.
Wrong product was ordered by the customer.